Refunds & Returns Policy
Your satisfaction is our #1 priority. We hope that our Refunds & Returns Policy will make you shop with confidence. That’s why we proudly guarantee you’ll receive your item on time and as described.
The fact that you are reading our Refunds & Returns Policy can only mean one thing: You bought something from us! For this we can only thank you.
That being said here are some things that you would probably want to know:
You can cancel your order if we didn’t already shipped it to you.
If your order has been paid and you need to change or cancel it, please contact us within 12 hours.
Our highest priority is to make you happy. Everyone who shops on Mother Baby World receives the following guarantees:
- If you don’t receive your order we will provide a full refund;
- A full refund, if your order does not arrive within the guaranteed time (45 business days not including 2-5 business days processing);
- full or partial refund if the item is not as described;
We will not refund you under the following circumstances:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 15-day money back guarantee policy.
All our products are backed by a 15-day money back guarantee policy. Just contact us and we will refund the purchase price.
We stand behind everything we sell. If you are not satisfied with your purchase, you can return the items at any time during these 15 days, providing that they are unused and in their original packaging. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through all the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.